Privacy Policy
Resilience Rehab & Performance Pty Ltd
Resilience Rehab & Performance Pty Ltd (ABN: 48663413045) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).
1. Who We Are
Our website address is: https://www.resiliencerehab.com.au
Business name: Resilience Rehab & Performance Pty Ltd
Email: [email protected]
Postal address: P.O. Box 5135 ACT Australia
2. Personal Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Billing and shipping address
- Payment and transaction details
- IP address and browser information
- Information you submit via forms, bookings, or correspondence
- Purchase history and interactions with our website or emails
This information may be collected when you:
- Submit a form or enquiry
- Opt in to email communications
- Book a call or appointment via Zoom
- Purchase a product or service through our website
- Interact with emails, content, or embedded tools
- Create or manage an account where applicable
3. How We Use Your Information
We use your personal information to:
- Provide and deliver our services and digital products
- Process payments and manage transactions
- Schedule and conduct calls or appointments
- Communicate with you about services, updates, or support
- Send email communications, including marketing where consent is given or implied
- Improve our website, services, and user experience
- Meet legal, accounting, and administrative obligations
We do not sell or rent your personal information.
4. Email Communications and Marketing
We use ActiveCampaign as our primary email marketing and CRM platform.
You may receive emails from us if you:
- Opt in via a form or resource
- Purchase a product or service
- Engage with us in a business or enquiry context
You can unsubscribe from marketing emails at any time using the link in our emails or by contacting us directly.
5. Payments and E-commerce
Payments made through our website are processed securely via Stripe. We do not store full credit card details on our servers.
We may collect and store transaction-related information including:
- Name
- Contact details
- Billing and shipping address
- Purchase history
This information is used for payment processing, order fulfilment, refunds, accounting, and legal compliance. We may also issue invoices or accept payments outside the website using Stripe’s invoicing tools.
6. Third-Party Services
We use trusted third-party services to operate our website and deliver services. These may have access to limited personal information where necessary. This includes:
- WordPress for website management
- WooCommerce for e-commerce functionality
- Stripe for payment processing
- ActiveCampaign for email marketing and CRM
- Zoom for call scheduling and video conferencing
- Typeform for forms and data collection
- LiteSpeed Cache and QUIC.cloud for performance and caching services
- Automated spam detection services
Some of these providers may store data on servers located outside Australia. We take reasonable steps to ensure these providers comply with applicable privacy standards.
7. Comments and User-Generated Content
If you leave comments on the site, we may collect the data shown in the comments form, along with your IP address and browser user agent to assist with spam detection.
An anonymised hash of your email address may be shared with the Gravatar service to display a profile image, if applicable.
Comments and their metadata may be retained indefinitely unless removal is requested.
8. User Accounts and Profiles
If user accounts or profiles are enabled, we may store the personal information you provide in your user profile.
You may request access to, correction of, or deletion of this information at any time, subject to legal obligations.
9. Cookies and Website Functionality
Our website uses cookies and similar technologies to support essential functionality, performance optimisation, and user experience.
Cookies may be used to:
- Remember login sessions and preferences
- Maintain cart contents
- Improve site performance through caching
- Support analytics and future tracking tools
These cookies do not grant third parties direct access to your personal information.
10. Data Storage and Security
Personal information may be stored in systems including WordPress, ActiveCampaign, Stripe, and associated service providers.
We take reasonable steps to protect personal information from misuse, loss, unauthorised access, or disclosure.
Access is limited to authorised personnel only.
11. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law, for example tax or accounting records.
12. Your Rights
You have the right to:
- Request access to personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information where legally permitted
- Opt out of marketing communications
Requests can be made by contacting us using the details in the first section: 1. Who We Are.
13. Embedded Content and External Links
Content on this site may include embedded media or links to third-party websites.
These external sites may collect data about you in accordance with their own privacy policies.
We are not responsible for the privacy practices of external websites.
14. Changes to This Policy
We may update this Privacy Policy from time to time.
The most current version will always be available on our website.
Last updated: 07 January 2026
