Our in-house rehab system keeps members training, paying, and referring - turning what was once a retention problem into a significant revenue opportunity. Gym owners implementing Member Momentum estimate 22-27% revenue increases while dramatically reducing injury-related cancellations.
Gain An Unfair Competitive Advantage In The Functional Fitness Market
How To Keep Agitated Members Training & Paying When Injured
Member Momentum is a breakthrough retention tool that helps your keep members training consistently through pain & injury.
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Your Members Currently Have No Choice...
As a gym owner you likely accept that injuries to your members lead to cancellations... but you probably don't realise your gym’s feedback loop actually ENCOURAGES them...
- Your member feels an ache, soreness and/or pain
- They train less or hesitate out of fear
- They lose progress and motivation
- They pause to "fix it" (or just cancel and assume group training isn't for them)
- Your member feels an ache, soreness and/or pain
- They train less or hesitate out of fear
- They lose progress and motivation
- They pause to "fix it" (or just cancel and assume group training isn't for them)
But what if there was a way to transform these moments from membership risks into your strongest retention tool?
But What if injured members never had to leave?
With industry data showing functional fitness gyms lose 3-4 members for every 10 they gain, addressing the hidden retention killer - injuries - can transform your growth trajectory. Member Momentum has helped partner facilities reduce monthly attrition by up to 25%.
Sick of physios & chiros stealing your members?
Stop Watching Your Best Members Walk Away.
Right now, when your members get injured or feel pain... they follow a predictable pattern:
1. They stop showing up as much...
Attendance drops, and they hesitate to push themselves in class.
2. They seek external rehab solutions.
A physiotherapist or chiro tells them to “rest” or “stop HIIT for now.”
3. They pause/cancel their membership
Even if they return, they’ve lost momentum - and many don’t come back at all.
This cycle is costing you members and revenue.
You lose out on engaged clients, word-of-mouth referrals, and long-term retention - all because your gym doesn’t have a built-in system to handle pain and injuries the right way.
Real ResultsPeople
"I'd never been exposed to the things for my power, speed and performance that Hayden gave to me before I saw him, let him fix you up."
Nik CotricCatalans Dragons, NSW Blues & Aus. Kangaroos"Hayden definitely knows his stuff but what makes it even better is he makes the process heaps easy and enjoyable, he's the man to see."
Josh HodgsonNRL & England International RL Player (Ret.)"I'm lucky enough to work with Hayden each off-season, whether it's rehab, strength training or power based. He's the man for the job."
Jack WightonJack Wighton. South Sydney Rabbitohs, NSW Blues & Aus. Kangaroos"One of the best I have and will continue to work with."
John BatemanNQL Cowboys & England Rugby LeagueIntroducing Member Momentum
For Functional Fitness Gym Owners Watching $2000+ Walk Out The Door Every Time A Member Gets Injured
A comprehensive in-house rehabilitation system that integrates directly into your existing gym operations. Keep your members training consistently despite pain, injuries, or limitations.
Stop losing members at the first sign of discomfort.
Keep them engaged, training and paying while they recover.
Your most committed members are walking out the door every time they feel a twinge or niggle. The standard advice of "rest and see a physio" is costing you thousands in lost revenue and creating a revolving door of frustrated members.
No waiting rooms. No sitting out. No guessing what to do.
Here's What Your members Will Experience...
Your members keep moving forward, pain-free, while we handle everything behind the scenes.
1. Instant Support When Pain Strikes
The moment your members notice discomfort, they'll receive immediate expert attention rather than falling through the cracks. Instead of wondering what to do or pushing through pain, they'll gain instant access to virtual consultation with your specialised rehab team.
This immediate response prevents minor niggles from escalating into serious injuries that force them to abandon their fitness journey. Your comprehensive virtual triage system quickly identifies appropriate next steps, eliminating the uncertainty that typically drives members away.
Members will feel genuinely supported at their most vulnerable moment - precisely when most gyms let them down. This critical difference transforms a potential dropout trigger into a powerful loyalty-building experience that members will rave about to friends and family.
2. Expert Diagnosis That Solves Root Causes
During their consultation, members will experience a focused assessment that pinpoints exactly what's causing their discomfort - whether it's a movement imbalance, mobility restriction, neural tension, or biomechanical inefficiency.
They'll appreciate how your team uses evidence-based protocols specifically designed for functional fitness movements, not generic rehab approaches that don't understand their training. Within minutes, they'll receive immediate, actionable strategies tailored to their specific issue.
This targeted approach addresses the root cause rather than just masking symptoms, giving members confidence that they're receiving a sustainable solution rather than a temporary fix. They'll recognise your facility's superior expertise compared to conventional approaches they've tried before.
3. Tailored Training That Maintains Progress
Members will be amazed at how seamlessly their training continues despite limitations. Behind the scenes, your team creates personalised modifications synchronised directly with their coaches and programming.
They'll discover your extensive modification library contains thousands of movement alternatives specifically designed to maintain training stimulus while protecting healing tissues. Instead of feeling frustrated trying to figure out what they can safely do, they'll follow clear plans created specifically for them.
Most importantly, they'll continue experiencing progress and results during recovery - maintaining the appropriate intensity and training effect while allowing injured areas to heal. This eliminates the demotivating progress gaps that typically cause members to disengage.
4. Seamless Integration With Regular Classes
Members will experience the relief of knowing exactly what to do when they arrive for class. No awkward explanations to coaches, no disrupting the flow, no feeling like they're holding others back - they simply show up and train.
They'll appreciate how both they and their coach have a clear game plan for their session. Your intuitive coach dashboard ensures everyone is on the same page with simple instructions that can be implemented seamlessly in busy class environments.
This frictionless experience preserves the community connection and routine that keeps members engaged. Instead of feeling singled out or limited, they'll maintain their identity as an active member of your community throughout their recovery journey.
5. Guided Recovery That Prevents Setbacks
Members will feel continuously supported rather than left to navigate recovery alone. They'll receive proactive follow-ups ensuring they're progressing appropriately, making adjustments as needed, and staying on track while continuing to train.
They'll appreciate how regular check-ins allow your team to fine-tune modifications based on their healing progress, gradually returning them to full training capacity through structured progressions. This systematic approach gives them confidence they're on the right path.
Most importantly, they'll avoid the devastating experience of re-injury that comes from returning too quickly to regular training. Instead, they'll experience sustainable recovery that builds their trust in your facility as their long-term fitness home.
Scalable Solutions, Priced for Your Journey
Discover a pricing approach as dynamic as your ambitions. From boutique fitness studios to large training networks, our tailored packages ensure you only pay for the value you need, when you need it. Choose a tier that matches your current capacity and seamlessly scale without financial friction.
Our Top Functional Fitness Gym Resources
Understanding the Value
What Makes This Different From Other Rehabilitation Programs?
Extensive research proves telehealth rehabilitation is not just effective, but often superior to traditional therapy. Our approach delivers 97% program completion rates (versus 65% in traditional therapy), comparable or better pain reduction and functional improvements, consistent long-term outcomes through ongoing monitoring, and greater client satisfaction via convenient, personalised care.How Quickly Will We See Results?
Our data shows that most facilities experience measurable retention improvements within 30-45 days. Financial impact typically becomes evident within the first quarter as previously injury-prone members maintain consistent training. Several partner gyms report recouping their entire annual investment through just 3-5 retained memberships in the first 90 days.What Types of Injuries Can Member Momentum Address?
Member Momentum addresses virtually any injury or limitation affecting your members' training experience while maintaining continuity. Our system serves as the primary injury management solution within your gym, with clear boundaries regarding medical care.As allied health professionals, we operate within our established scope of practice, specialising in assessment and management of overuse and overload injuries common in fitness environments. For non-emergency injuries, we provide virtual assessment and care guidance (with plans to offer on-site services at select locations in the future).
When members require external medical assessment beyond our scope, we coordinate referrals and cover the cost of the initial external assessment only. For emergency situations, members should always seek immediate medical attention through appropriate emergency services first.
Our approach bridges the critical gap between medical treatment and return to training, providing your coaches with clear protocols for safely modifying exercises based on members' limitations. This integrated system ensures members maintain training momentum throughout their recovery process, regardless of injury type, while respecting proper clinical boundaries and scopes of practice.
How Does This Compare To Bringing In A Physiotherapist For Regular Clinics?
External physiotherapist clinics create a fragmented experience where members leave your community environment precisely when they need it most. These clinics typically occur during limited hours, often conflicting with member schedules, and charge additional fees directly to members. Member Momentum keeps rehabilitation fully integrated within your programming, maintaining the community connection that drives retention while keeping all service delivery and revenue within your business. Most importantly, our system provides daily support rather than occasional access.Implementation Options
What Determines Which Tier Is Right for My Facility?
Our carefully designed tier structure (The Local, Community Hub, Power Tribe, and Trailblazer) aligns with the operational realities of different-sized facilities. Each tier provides appropriate coverage percentage, staff training capacity, and implementation timeline tailored to your specific membership size. This ensures you receive the exact level of support your facility needs without paying for unnecessary capacity or being under-resourced for your member population.Can We Try Before We Commit to a Full Implementation?
We offer two distinct implementation pathways to suit your comfort level. Our direct implementation option provides the most cost-effective approach, saving you exactly 50% compared to the trial pathway while delivering comprehensive coach training, system configuration, and full operational setup. For facilities wanting to experience results before making a longer commitment, our optional 6-week trial includes temporary system setup, staff training, and complete service delivery during the trial period. Both options include our performance guarantee - if you don't see measurable improvements in retention and member satisfaction, we'll continue working with you at no additional cost until you achieve results. Many partners choose direct implementation after seeing the compelling ROI analysis for their specific facility size.What's Included in the Base Coverage Percentage?
Our tiered approach includes coverage for a percentage of your membership (from 15% for smaller facilities to 30% for larger ones). This ensures you have appropriate capacity for your member population while maintaining a predictable monthly investment. The included members receive full access to assessments, personalised modifications, and ongoing progress tracking without additional charges, creating a transparent, all-inclusive structure that simplifies budgeting.How Does This Work With Our Existing Gym Management Software?
Member Momentum integrates directly with most popular gym management platforms including Wodify, PushPress, MindBody and others. This integration eliminates double-entry and creates seamless tracking capabilities. Unlike external rehabilitation providers who operate on separate systems, our approach maintains all member data within your ecosystem, enhancing your business intelligence.Operational Considerations
How Much Time Will This Require From My Coaches?
Our initial training is remarkably efficient - just 8 hours total. The ongoing implementation seamlessly integrates into your existing classes without adding time burden. Coaches report that after implementation, they actually save time previously spent handling injury questions and creating makeshift modifications.How Does Staff Training Work Across Different Facility Sizes?
Our staff training scales appropriately with your facility size, from supporting 2 coaches in smaller facilities to unlimited coach training for established gyms with 200+ members. This progressive approach ensures proper coverage without overwhelming smaller operations or limiting larger facilities. All coaches receive our comprehensive certification regardless of tier level, ensuring consistent quality across your entire team.Do We Need Special Equipment Or Space?
Absolutely not. Member Momentum works entirely within your existing gym setup, using the equipment you already have. Unlike dedicated rehabilitation facilities that require expensive specialised equipment, our system transforms your current environment into a rehabilitation-capable space without any additional investment.Do We Need Medical Qualifications To Implement This?
No medical qualifications required. We've carefully designed our system to empower coaches to work confidently within appropriate boundaries. Our clear assessment frameworks and decision trees ensure coaches know exactly when and how to intervene, and when to refer out. This eliminates the uncomfortable guesswork coaches currently face when members present with pain or movement limitations.Can You Customise The System For Our Specific Programming?
Absolutely. During implementation, we tailor the system to your specific training methodology. Whether you're running CrossFit, F45, HIIT or another functional fitness approach, we adapt our protocols to integrate seamlessly with your programming philosophy and class structure. This means no disruption to your core training identity while adding rehabilitation capability.Results and Reporting
How Is Member Progress Tracked and Reported?
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Nullam commodo velit ex, non ultrices leo auctor at.What Performance Metrics Do You Track To Demonstrate ROI?
Member Momentum tracks several key performance indicators to provide clear, measurable evidence of your return on investment. Our comprehensive analytics dashboard monitors: 1) Membership retention rates specifically among members utilising the service compared to historical baselines; 2) Training continuity metrics showing reduced interruption durations; 3) Member reactivation rates for previously inactive or paused memberships; 4) Net Promoter Score improvements; and 5) Direct revenue impact through prevented cancellations and premium membership upgrades. These metrics are compiled into quarterly business impact reports that translate data into concrete financial outcomes, typically showing ROI between 85-150% in the first year alone. Unlike external rehabilitation services that can't measure their impact on your business, our integrated approach creates complete visibility into exactly how Member Momentum affects your bottom line.How Many Members Typically Utilise the Service in an Average Gym?
Based on research showing 27% annual injury incidence in functional fitness, approximately 20-25% of your membership will benefit from Member Momentum annually. Active utilisation typically starts with 10-15% of members in the first 60 days, then stabilises at 15-20% ongoing as members become familiar with the service. This predictable utilisation rate makes budgeting straightforward while ensuring the service delivers maximum retention impact precisely where it's needed most. Unlike external services with unpredictable usage patterns, Member Momentum creates stable, predictable engagement.How Does This Service Impact Member Satisfaction and Retention Metrics?
Member Momentum creates measurable improvements in key business metrics beyond simple injury reduction. Facilities typically report 30-40% increases in member satisfaction scores specifically related to coach responsiveness and personalised attention. Net Promoter Scores improve by an average of 15-20 points, driving increased referrals. Most significantly, length of membership for previously injury-prone members extends by 40-60%, dramatically improving lifetime value metrics. These comprehensive improvements transform injury management from a business vulnerability into a genuine competitive advantage and growth driver.What Success Stories or Case Studies Can You Share from Similar Gyms?
Our implementation data shows consistent patterns of success across functional fitness facilities. Gyms implementing Member Momentum typically experience 15-20% reduction in membership cancellations, 30-40% decrease in training interruptions, and significant improvements in Net Promoter Scores. One recent implementation in a 140-member facility prevented 8 membership cancellations in the first quarter alone, representing over $20,000 in preserved annual revenue. What makes these outcomes particularly compelling is their sustainability - retention improvements continue building over time rather than creating temporary spikes.Business Impact
How Do You Charge Members For This Service?
Most successful implementations include Member Momentum as a value-added component of regular membership, immediately elevating your value proposition above competitors. Some partners create premium membership tiers with enhanced access, generating additional revenue. Unlike external providers who charge members directly (taking money out of your ecosystem), our model keeps all financial transactions within your business.How Do You Define 'Active Members' For Billing Purposes?
Our definition is straightforward and designed to reflect actual service utilisation. An active member is anyone receiving assessment or rehabilitation support through Member Momentum. Members are classified as 'active' only while actively working through their rehabilitation process, and are immediately reclassified as 'inactive' once they report normal function or are formally cleared to return to normal activity. For injuries requiring extended care, we adjust accordingly without arbitrary time limits. This approach ensures accurate tracking of service utilisation for reporting purposes, while our tiered pricing structure provides predictable monthly costs regardless of fluctuations in active member numbers. Your facility receives full coverage for rehabilitation needs without worrying about per-member charges or usage limitations.Will This Work If We Already Refer To External Physiotherapists?
Member Momentum transforms how you manage injuries by creating a complete in-house solution that maintains member momentum throughout their fitness journey. Rather than sending members elsewhere and hoping they return, our system keeps them training appropriately within your facility every step of the way. This seamless approach eliminates the disconnected experience where members leave your community exactly when they need support most. The result is sustained progress, enhanced retention, and a complete elimination of the "training gap" that typically occurs when members seek external rehabilitation.What About Liability Concerns?
Member Momentum significantly reduces liability concerns through structured assessment protocols and clear intervention guidelines. Rather than coaches making individual judgment calls with uncertain boundaries, our system provides documented decision frameworks that clearly define appropriate actions. This systematic approach replaces ambiguity with confidence, reducing risk exposure by ensuring consistent, appropriate responses to member limitations. The comprehensive documentation also demonstrates your commitment to member safety and responsible coaching practices, strengthening your position from a risk management perspective.How Will This Affect Our Insurance Premiums?
While insurance impacts vary by provider, Member Momentum's structured risk management approach can potentially benefit your insurance situation. Our comprehensive documentation and assessment protocols demonstrate proactive injury prevention to insurers, which may positively influence how they evaluate your facility's risk profile. The systematic approach to managing training modifications and rehabilitation creates a documented safety framework that insurance providers typically view favourably.Is There A Minimum Contract Period?
While we recommend a 3-month commitment to fully realise the retention benefits, we're so confident in our results that all partnerships include our 90-day retention improvement guarantee. If you don't see measurable improvement in member retention metrics within 90 days, we'll work with you at no additional cost until you do. This virtually eliminates any risk in implementation.Support and Maintenance
What Training Materials Are Provided to Help Educate Members About the Service?
Member Momentum includes comprehensive communication resources: customisable announcement emails, social media templates, in-gym signage, member education videos, and success story frameworks. These professionally developed materials eliminate the burden of explaining the service to your community, creating immediate understanding and appropriate utilisation. Unlike trying to describe external referral relationships, these materials clearly position Member Momentum as an integrated part of your service offering, enhancing your overall value proposition rather than appearing as an add-on or separate service.What If Our Coaches Are Resistant To Adding Rehabilitation To Their Responsibilities?
Coach resistance typically transforms into enthusiasm within the first month of implementation. Most coaches are already handling injury questions without proper training, creating stress and uncertainty. Member Momentum provides the framework and confidence they've been wanting. Coaches consistently report increased job satisfaction once they have clear tools to help members overcome limitations rather than having to say "I don't know, maybe see a physio."What Happens If We Need to Add or Remove Coaches from the System?
Member Momentum's flexible coach management system allows seamless addition or removal of coaches without disruption or additional fees. New coaches receive streamlined onboarding through our coach certification pathway, getting them operational within days rather than weeks. If coaches leave your facility, their accounts are simply deactivated while maintaining all member data and continuity. This flexibility eliminates the risk of service disruption during staff transitions, creating sustainable implementation regardless of normal staff turnover - a significant advantage over systems that depend on specific individuals maintaining certification.How Does Member Momentum Handle Serious Injuries That Require Medical Intervention?
Our system includes clear decision frameworks that identify when medical intervention is necessary. For these situations, we provide structured referral protocols and communication templates that maintain your relationship as the member's primary fitness hub. Most importantly, our system includes re-integration pathways that bring members back into appropriate training immediately after medical clearance, eliminating the typical gap between medical release and return to training. This approach maintains your central role in the member's fitness journey even when temporary external care is needed.What Ongoing Support Do You Provide After Implementation?
Your membership includes comprehensive ongoing support: direct access to our team, regular protocol updates based on emerging research, quarterly business impact reviews, and access to our coach community. Unlike one-off certification programs that leave you on your own after completion, Member Momentum provides continuous evolution and support to ensure sustainable results.The Pain Codex Model
Our Evidence-Based System for Training Through Injuries
The Pain Codex Model is our proprietary framework that has helped over 97% of clients continue training despite injuries that would typically sideline them. Built on advanced pain science and performance principles, this systematic approach transforms rehabilitation into an opportunity for growth.
Unlike Conventional Approaches That Default To Rest - Our System:
Distinguishes Between Harmful vs Safe Pain
Our Pain Codex Identification helps you understand which sensations are truly harmful versus merely part of recovery. This keeps you training when others would tell you to stop.
Maintains Fitness During Recovery
The Resilience Elite Training System provides modified exercises that preserve strength while supporting healing, preventing the fitness losses typical during traditional rest periods.
Creates Clear Progression Pathways
Our Progression Model delivers structured milestones, replacing recovery uncertainty with confident forward momentum through a systematic approach.
Aims To Rebuild Performance
The Integration System reintroduces high-intensity activities with precision, transforming rehabilitation into performance enhancement for improved resilience.
No Fluff. Just Results.
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